About the Role BIG Language Solutions is seeking a skilled and experienced Language Interpreter fluent in Vietnamese and English to join our dynamic Customer Support team. In this role, you’ll bridge language gaps between English‑speaking clients and non‑English‑speaking customers — ensuring every conversation is clear, accurate, and culturally sensitive. You’ll be part of a global team that supports U.S.-based customers in a fast‑paced call center environment, helping us deliver world‑class multilingual customer experiences. What You’ll Do Provide real‑time consecutive or simultaneous interpretation between English and Vietnamese during live customer calls. Assist U.S. customers in resolving inquiries or issues with professionalism and empathy. Accurately relay messages without altering meaning, tone, or context. Handle sensitive and confidential information with discretion. Collaborate with Team Leads and QA to ensure high‑quality communication and continuous improvement. Meet call handling metrics, quality standards, and compliance requirements. Stay informed about cultural nuances, industry terminology, and client‑specific updates. What You’ll Bring Fluency in Vietnamese and English (spoken and written). 1–2 years of experience in an international call center, preferably supporting U.S. customers. Prior interpretation experience strongly preferred. Exceptional listening, retention, and note‑taking abilities. Strong interpersonal and communication skills with a professional demeanor. Ability to thrive in a fast‑paced, high‑pressure environment. Understanding of cultural sensitivities and professional communication etiquette. Familiarity with interpreting platforms, CRM tools, and call center software is a plus. Education Bachelor’s degree in any discipline preferred. Why BIG Language Solutions? At BIG, we believe in thinking globally and acting boldly. Join a team where your language skills make a real impact — helping people connect, understand, and be understood. Learn more: biglanguage.com Connect with us on LinkedIn: BIG Language Solutions This is a full time position #J-18808-Ljbffr Language
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