Job Description

Systems Support Technician 

This position requires a ​ Public Trust ​ clearance.  

Role Overview:  

As a Client Support Technician (CST) responsible for sustaining, troubleshooting, and repairing unclassified technical training IT network information systems. This role requires advanced proficiency in tier 2 software support, backend infrastructure diagnostics, and enterprise directory management.  

Compensation & Benefits :  

Pay commensurate with experience.  

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.  

Responsibilities Include:  

• Diagnose issues beyond the scope of Level 1 support, requiring backend infrastructure knowledge, log analysis.  

• Configure, install, and troubleshoot approved laptops, desktops, printers, network-connected copiers, scanners, immersive training devices, and other office IT equipment.  

• Manage OS imaging, software packaging, and system deployment for new and existing devices. Execute Department of the Air Force Standard Desktop Configuration (DAF SDC) and commercial non-SDC updates and patching.  

• Manage enterprise directories (e.g., Active Directory). Resolve network-related trouble tickets and manage domain computer accounts.  

• Provide software support, specializing in software associated with the SDC (e.g., MS Office, Adobe, authorized Web Browsers).  

• Perform maintenance consistent with manufacturer warranties to maintain the integrity of the Return Merchandise Authorization (RMA) process.  

• Coordinates and manages project tasks to ensure project delivery within allotted timelines.  

• Performs other job-related duties as assigned  

Experience, Education, Skills, Abilities requested:  

• Security+ certification. Must maintain technical and management certifications.  

• Excellent communication skills, both oral and written.  

• Ability to work independently in a fast-paced environment.  

• Strong quantitative analysis and critical thinking skills.  

• Must pass pre-employment qualifications of Cherokee Federal  

• Must be a U.S. Citizen.  

Company Information:  

​​ Cherokee Nation Defense Solutions (CNDS)​ is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about ​ CNDS ​ , visit cherokee-federal.com.  

​​ Choose an item. ​ 

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.  

Similar searchable job titles:  

• IT Support Specialist  

• Help Desk Analyst  

• Technical Support Technician  

• Desktop Support Specialist  

• IT Service Desk Technician  

Keywords:  

• IT Support  

• Help Desk  

• Technical Support  

• Desktop Support  

• Service Desk  

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